F.A.Q & CONTACT
FAQs
Where are your creations shipped from?
They are illustrated and printed in France in a professional printing press in Marseille.
How will the posters be sent?
Posters in A4 format will be sent in a padded envelope and A3 and A2 formats in rigid and ecological delivery tubes, ensuring that you receive your order in perfect condition.
What are the order processing times?
Each order is processed and sent within 24 hours maximum, excluding weekends and public holidays.
What are the shipping times?
The processing time for all orders is 24 hours maximum. They will be delivered to you in two working days in France, 3 to 5 days in Europe and 5 to 7 days in the rest of the world.
Do you ship all over the world?
Yes, absolutely. We deliver worldwide .
What are the delivery costs for the posters?
Delivery is completely free in metropolitan France.
Here are the prices for:
- Europe: €9.99
- Rest of the world: €19.99
Do you provide tracking information?
You will receive an email from us to confirm the delivery of your purchase with a tracking number .
I received a damaged item. What can I do ?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: backyardwishugethem@gmail.com and we will send you a similar replacement item as soon as possible.
I still have not received my order. What to do ?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about tracking it, please contact us by email at backyardwishugethem.com .
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy.